Bài mẫu Describe a complaint that you made and you were satisfied the result có thể giúp bạn tham khảo trả lời câu hỏi IELTS Speaking Part 2
Speaking Part 2: Describe a complaint that you made and you were satisfied the result
Describe a complaint that you made and you were satisfied the result
You should say:
When it happened
Who you complained to
What you complained about
And explain why you were satisfied with the result
Sample Answer IELST Speaking Part 2
Đây là một bài mẫu có thể giúp bạn tham khảo cách trả lời câu hỏi trong IELTS Speaking Part 2. Tuy nhiên, hãy nhớ rằng mỗi người có cách diễn đạt riêng, vì vậy bạn có thể thay đổi và điều chỉnh bài viết theo phong cách và từ vựng của riêng mình
Sample: Describe a complaint that you made and you were satisfied the result
Last year, I had an unpleasant experience with a faulty electronic device, which led me to make a complaint. The incident occurred when I purchased a brand-new laptop from a renowned electronics store in my city. Unfortunately, after only a week of usage, I encountered numerous issues, including frequent system crashes and unresponsive software.
Feeling frustrated, I decided to address this matter immediately. I approached the store manager, whom I had interacted with during my purchase, and explained the situation. I emphasized my dissatisfaction with the product’s performance and expressed my concerns about the considerable financial investment I had made. The store manager attentively listened to my complaints and assured me that he would take the matter seriously.
Subsequently, the store manager promptly arranged for a technical expert to inspect and evaluate the laptop. After a thorough analysis, the expert confirmed that there were indeed several hardware and software malfunctions. To my relief, the store manager offered a couple of solutions to rectify the problem. He suggested that they could either provide a complete replacement or repair the existing laptop free of charge. Recognizing the inconvenience caused, he also extended a sincere apology on behalf of the store.
I opted for the laptop to be repaired since it seemed more feasible at that time. To my surprise, the repair process was swift and hassle-free. The store’s technical team skillfully resolved all the issues, ensuring that the laptop operated seamlessly. Additionally, the team even installed a few additional software programs to enhance the device’s performance, compensating for the inconvenience caused by the initial defects.
Overall, I was thoroughly satisfied with the resolution of my complaint. The store manager’s attentiveness, willingness to address my concerns promptly, and the efficiency of the technical team impressed me greatly. Not only did they rectify the problem, but they also went the extra mile to ensure that I had a fully functioning and optimized laptop. The entire experience left a positive impression on me, and I genuinely appreciated their efforts to maintain customer satisfaction.
In conclusion, the complaint I made about the faulty laptop was successfully resolved to my satisfaction. The store manager and the technical team displayed a high level of professionalism, effectively addressing the issues and surpassing my expectations. This incident taught me the importance of voicing concerns when faced with unsatisfactory products and services, as it can lead to positive outcomes and reinforce customer confidence.
Các Collocation trong bài và ý nghĩa
Unpleasant experience: A negative or uncomfortable situation.
Faulty electronic device: A defective or malfunctioning piece of electronic equipment.
Make a complaint: Express dissatisfaction or discontent about something.
Address a matter: Deal with or handle a particular issue.
Thorough analysis: A detailed examination or assessment.
Hardware and software malfunctions: Problems or faults related to the physical components and the programs of the device.
Rectify the problem: Correct or fix the issue.
Swift and hassle-free: Quick and without difficulties.
Maintain customer satisfaction: Ensure that customers are content and happy with the service or product.
Voicing concerns: Expressing worries or apprehensions about something.
Unsatisfactory products and services: Goods or services that do not meet the expected standards or fail to fulfill the customer’s needs.
Reinforce customer confidence: Strengthen or enhance the trust and belief that customers have in a particular brand or company.
